Developer Services Technical Administrator (Clean Water)

New Yesterday

Overview We have an exciting opportunity for a Technical Administrator to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Location and work type Location: Bradford / Hybrid Working (Typically two days in the office per week Bradford but this is subject to change when required) Work type: Permanent, working full time 37 hours per week, Monday to Friday. What we offer
Salary from £27,520 - £34,031 per annum dependent on experience Annual performance related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Technical Administrator progression plan 25 days annual leave plus bank holidays plus an extra wellness day Life assurance cover of 4 times pensionable salary A great benefits package including health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more
What you will do / Responsibilities
You will provide customers, internal and external, with a high level of initial application technical advice in relation to clean water matters and support whilst maintaining the integrity of Yorkshire Water assets and being fully compliant with appropriate guidelines and regulations. Handle the initial technical application as quickly as possible ensuring that the Connections Technicians have all the information required to allow a quote to be provided within our service level agreements. Review all types of clean water applications to ensure we have all the information we need to proceed. Monitor suspense account to locate any application fee payments. Respond to written and telephone enquiries from external customers in line with regulated service standards. Accurately update regulatory records (Water UK submission spreadsheets) in a timely manner. Process checklists and raise all appropriate jobs for our Service Delivery Partner within service level agreements. Raise remedial work orders to our Delivery Team when issues are identified with previous work that they have carried out. Accurately process lead and disconnection job packs through to our customers using Yorbill and surveyor feedback. Manage allocated work streams within clean water to ensure service level agreements are prioritised and managed effectively to adhere to Water UK targets. Complete all work items allocated within the given service level agreements to adhere to Water UK targets. Produce accurate and relevant management information as and when required.
Skills and qualifications
You will ideally have previous experience/knowledge of Developer Services clean water operations and an appreciation of the technical knowledge required in relation to the operation of clean water networks. You will be flexible and resilient to adapt to continuous change. Strong customer service experience and skills, dealing with a range of customer queries by written and verbal means. Ability to interpret and understand what the customer requires and proactively ensure that we have all information required. Confident communicator with the ability to develop working relationships with a range of key stakeholders and work collaboratively across the business. Good influencing and negotiating skills; able to work on your own initiative and manage a busy workload with stringent timescales. Excellent customer service skills with empathy for the customer to ensure an excellent and seamless experience. Good numeracy skills and the ability to handle and manipulate data accurately. Excellent IT skills, ideally with experience of Yorkshire Water systems (ICE, Odyssey, SAP, Yorbill, Lotus Notes, Survey Feedback Repository); full training will be provided. Proficiency in Microsoft Office (Word and Excel, SharePoint) is essential.
Application and recruitment
To apply, please submit a CV and covering letter detailing why you are a suitable candidate for the role. Closing date: 19th September 2025. Pre-employment checks may include a Basic Disclosure Check; some roles may require security vetting (Counter Terrorist Check or Security Check). All roles are subject to a medical questionnaire and further medicals when required. We offer adjustments to make the recruitment process accessible. We reserve the right to close this position early if required. No agencies please.
Note: The content above is a refined version of the original job description and maintains the same information and context.
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Location:
Bradford, England, United Kingdom
Job Type:
FullTime

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