Based across London

£45,000 – £50,000 per annum depending on experience

Drive service excellence, empower teams, and shape the future of operations at Churchill Contract Services.

We’re seeking a collaborative, people-focused Cleaning Operations Manager to lead service delivery across a portfolio of prestigious blue-chip and corporate contracts in central London.

In this pivotal role, you’ll lead and develop a team of Account Managers and Key Account Managers, ensuring outstanding service performance and continuous improvement across all contracts. You’ll combine strategic oversight with a hands-on approach—balancing site engagement, client relationships, and operational planning to ensure consistency, innovation, and customer satisfaction across your portfolio.

You’ll also have the opportunity to contribute to new business mobilisations and innovation projects, sharing your expertise to help shape best practices across Churchill Contract Services.

As a Cleaning Operations Manager, you will:

* Lead strategic reviews and performance discussions with senior stakeholders.

* Monitor KPIs and quality metrics across contracts, identifying trends and driving continuous improvement.

* Conduct regular site visits to ensure compliance, service excellence, and team engagement.

* Oversee financial performance, identifying opportunities to improve efficiencies and margins.

* Collaborate with operational leaders to respond to client feedback and enhance service delivery.

* Implement scalable, sustainable processes to support long-term growth.

As a Cleaning Operations Manager, you will have:

* Proven leadership experience at senior management or director level within Facilities Management or a related sector.

* A track record of managing large, complex business portfolios with demonstrable financial growth.

* Experience with acquisitions, integrations, or transformation programmes.

* Strong leadership and coaching skills, with a focus on building high-performing teams.

* A strategic mindset with the ability to deliver tangible operational improvements.

* Excellent communication and stakeholder management skills.

* Strong commercial acumen and a data-driven approach to decision-making.

* A practical, solution-oriented mindset with a long-term vision for growth and innovation.

* Commercial awareness and a data-informed approach to decision-making.

* A practical, solutions-focused mindset with long-term vision.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

* Employee Ownership – You are part of our success!

* 33 days holiday (including bank holidays)

* Company sick pay

* Maternity and paternity leave support

* Life assurance cover

* 24/7 GP access, plus mental health, wellness, financial, and legal support

* Two paid volunteering days per year – Give back to a cause that matters to you

* Exclusive perks and discounts – More than 250 deals available

* Ongoing training and development – From apprenticeships to leadership programs

* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way

* Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role