Location: Liverpool and Manchester Hours: 40 hours per week Salary: £30,000 - £32,000 per annum depending on experience. Cleaning Account Manager – North West Division We are looking for an experienced Cleaning Account Manager to join our thriving North West Division, overseeing a portfolio of education and corporate sites. With several exciting new contracts secured across Liverpool and Manchester, this is a fantastic opportunity to play a key role in our continued growth. In this dynamic role, you’ll lead and support a dedicated team of cleaning operatives, ensuring outstanding service delivery across all sites. Every day brings new challenges, so your leadership, people skills, and ability to think ahead will be essential to driving success and maintaining the high standards our clients expect. Key Responsibilities As an Account Manager, you will: * Build and maintain strong client relationships, ensuring high levels of satisfaction. * Deliver and maintain exceptional service standards across multiple sites. * Recruit, manage, and coach local service teams, fostering a positive and motivated culture. * Complete ad-hoc and routine tasks, including projects, reports, and audits, to support the Operations Manager. * Hold regular review meetings with clients to assess contracts and specifications. * Ensure full compliance with Health & Safety procedures and industry legislation. * Identify opportunities for continuous improvement, cost savings, and account growth. About You To succeed in this role, you will bring: * Proven leadership and motivational skills, with the ability to plan ahead, perform under pressure, and influence at all levels. * Experience in financial forecasting, budgeting, and performance analysis. * Solid knowledge of Health & Safety systems within the cleaning industry. * Previous experience managing commercial clients (highly desirable) and the flexibility to adapt to diverse client needs. * A full driving licence and willingness to travel across multiple sites. What we offer you The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: * Employee Ownership – You are part of our success! * 33 days holiday (including bank holidays) * Company sick pay * Maternity and paternity leave support * Life assurance cover * 24/7 GP access, plus mental health, wellness, financial, and legal support * Two paid volunteering days per year – Give back to a cause that matters to you * Exclusive perks and discounts – More than 250 deals available * Ongoing training and development – From apprenticeships to leadership programs * Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way * Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role