Overview

Purpose of the Role

To support the Soft Services Cleaning Manager in ensuring the effective management of the Cleaning/Environmental Department at Queensgate Shopping Centre; coordinating with stakeholders, contractors and both senior and operational staff to achieve and maintain the expected standards of cleanliness and hygiene across the entirety of the property (inclusive of front-of-house, back-of-house and external).

This is a hands-on role, which will involve the direct supervision of Housekeeping Shift Leaders and their team members to support the delivery of the cleaning and environmental functions across the site.

Responsibilities

• To support the Soft Services Cleaning Manager in their duties.
• To ensure that employees are trained in accordance with pre-determined schedules, and that all relevant records are maintained effectively.
• To undertake and deliver training as necessary and appropriate.
• To induct new/relief staff to ensure they understand the requirements and expectations associated with their roles, completing training records and refreshing these as required.
• To ensure that all employees wear the correct uniform, are polite, and represent Savills in a positive manner.
• To ensure that Savills’ Company Policies & Procedures are adhered to by all employees, at all times.
• To engage with contractors and tenants as required, ensuring that all are aware of their environmental responsibilities whilst operating within the property. Escalating any environmental non-conformances to the Soft Services Cleaning Manager as appropriate.
• To accurately store and record environmental data, inclusive of waste records, for future reference and analysis. Collate, monitor and interpret data for inclusion within reports and presentations.
• To highlight any shortfalls in service delivery via our appointed contractors and service partners, liasing with them to find a swift resolution to any concerns raised.
• To inform the Soft Services Cleaning Manager of any vacancies and assist in all stages of recruitment.
• To support with the management of HR Procedures to address staff welfare, absence and conduct standards, escalating any concerns as appropriate. Conduct investigatory meetings and support with note-taking.
• To regularly review the employee roster, ensuring that contingencies are implemented in the event that an employee is on leave/absent, and reflect all amendments on the relevant systems.
• To supervise and co-ordinate periodic works as and when required.
• To undertake routine quality audits and take corrective actions as necessary, within the agreed timeframe.
• To ensure that all contents of the Cleaning/Environmental Site File & COSHH Files are kept up-to-date, escalating any requirements to the Soft Services Cleaning Manager as necessary.
• To undertake own cleaning duties, supporting colleagues and covering them when required.
• To undertake any other reasonable duties/request that commensurate with this position as designated by the Soft Services Cleaning Manager / Operations Director / Client / Company.

Health and Safety

• To take reasonable care of your own health and safety.
• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
• To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
• To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering from an injury.
• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e sight and hearing impairment).
• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
• To ensure that employees are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry-out their dutirs.
• To facilitate the communication process and to provide feedback as necessary and appropriate.
• To ensure that all equipment within your control is serviced and maintained in a safe condition.
• To ensure that an employee who is an expectant mother is referred to their line manager for an appropriate risk assessment pertinent to the activities which they perform.
• To ensure that accidents, incidents, ill-health and near-misses that arise within the workplace are reported and recorded.
• To ensure that any sub-contractors that are employed by Savills on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty they are performing on our behalf.
• To regularly monitor and review health and safety arrangements in liaison with the Soft Services Cleaning Manager for effectiveness.
• To inform the Soft Services Cleaning Manager of any non-compliance or issues.
• To be fully aware as to your individual, and those within your teams’ responsibilities, in relation to Savills’ Health & Safety Policy Statement.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
• To work in accordance with site policies and procedures.
• To liaise and communicate with other colleagues as needed.
• To live within commuting distance of the site and have your own independent method of transport.
• To act as an ambassador for Queensgate Shopping Centre and the Cleaning/Environmental Department, promoting recognition for the team, the property and the wider business through your exemplary behaviour.
• To lead by an example, uplifting the team, and instilling a passion for excellence in delivering a first-in-class service.
• To be confident in holding open and honest conversations – not only relating to our customers, but to all stakeholders, including contractors, tenants and colleagues.
• To promote an operational focus on compliance, communication, consistency and collaboration in all you deliver.

Person Specification

• Able to lift and carry heavy equipment, furniture, rubbish.
• Able to wear personal protective equipment as supplied.
• An effective communicator with a good understanding and speaking of English.
• Able to plan and prioritises workload to ensure objectives are achieved on time.
• Able to identify problems and take appropriate action where necessary to resolve.
• Able to follow instructions on the use of cleaning materials and machinery.
• Able to attain a consistent standard of service in cleaning duties.
• Enjoys and is able to work constructively as part of a team.
• Able to adhere to manual handling and health and safety regulations as required.
• Appreciates that projects need to be completed; effective and efficient time management of self and duties.
• Methodical approach with an ability to work under pressure.
• Uses judgement to know when to ask for help and guidance.
• Takes responsibility for own work and demonstrates initiative.
• Records information accurately and pays attention to detail.
• Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
• Able to train and coach employees, both formally and informally.
• A flexible approach to work, with the ability to work varied shift times (inclusive of night shifts) to meet the needs of the business.

Skills, Knowledge and Experience

• Experience of working in a fast-paced, customer-facing environment.
• Previous cleaning experience within the retail (or similar) industry.
• Full UK Driving Licence (Required)
• BICSc Licence To Practice (Desirable)
• IOSH Managing Safely (Desirable)

Working Hours - 40 HRS / Week – Monday-Friday – 10:00 – 18:00 (Flexibility Required)

Salary - £34,000 / Annum

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Please see our Benefits Booklet for more information.