The role
The role of the RF Cleaning Supervisor is to assist the Residential Facilities Team leader in ensuring that staff, students and visitors are provided with a cleaning service that maintains a safe, clean and hygienic environment. To work within the student residential villages as part of the cleaning team in carrying out general cleaning supervision of cleaning staff and other related administrative duties.
The supervisor role is operational and it is expected the post holder will spend the majority of their time within the residential properties carrying out cleaning duties and an agreed proportion of time supervising RF cleaners (approximately 80% working and 20% supervising, training and administration).
What will you be doing?
Deliver a high standard of cleaning services to users, including student residents in term-time, conference delegates during vacations and other users of and guests to the residence during the year.
Assist the team leader in ensuring that standards of Health and Safety are maintained to the required level including assisting in discharging the compliance testing responsibilities, that record keeping is accurate and up to date, and helping to ensure that the testing and inspection regime is undertaken at the agreed intervals.
Ensuring that cleaning staff have access to all areas to be cleaned. Issuing keys, ensuring that areas are accessible for cleaning, safe to work in, then secure areas and ensure that keys are returned.
Prioritise own workload and work of others under direct supervision to ensure essential work is completed at correct intervals (approximately 80% working and 20% supervising / training and administration duties).
Undertaking room checks and reporting damage, vandalism, breakages and faults, both structural and mechanical, to the relevant teams as appropriate.
Assisting with induction of new staff and ongoing training of existing staff, in areas such as manual handling, fire safety awareness and COSHH. Assisting with risk assessments and organise re-training when necessary.
Responsible for the resolution of problems that arise day-to-day, usually working jointly with the Team Leader, they will be expected to be conversant with the requirements of students / building users and take them into account in reaching resolution.
Ensure that staff report for duty and complete official timesheets, monitor staff work performance and attendance, reporting any issues to the Team Leader.
Participating in ongoing training and personal development relevant to the post.
You should apply if
You have:
An awareness and understanding of basic health and safety issues.
Good communication and interaction skills and ability to interact with both staff and students.
Experience working in a customer facing environment.
Experience in a cleaning role and a good understanding of cleanliness & hygiene.
Willingness to undertake cleaning in areas that are heavily soiled.
Hold or be willing to work towards a relevant City & Guilds or National Vocational Qualification (NVQ) such as Housekeeping or Customer Service.
A reasonable level of literacy and numeracy skills in order to maintain accurate records.