Contract Manager- Melbourne Metro

About The Role

We are a leading service provider for Commercial and Industrial Cleaning Services, seeking a passionate, qualified, and enthusiastic Full Time Contract Manager for our commercial contracts (educational sites) within Melbourne Metro. Travelling around sites is required.

Responsibilities:

• Conduct Quality Service inspections and audits as scheduled and respond on weaknesses in these.
• Train staff in correct cleaning procedures.
• Identifying contracts “under risk” as projects and developing clearly defined objectives and action plans to prevent contract loss.
• Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
• Mobilising the start-up of new contracts and providing support to the wider team
• Identifying the client’s decision-making process
• Using foresight to identify potential client issues and resolve them before they become problems
• Regular face to face contact with client representatives
• Effective and timely communication within the business and with the customer and other key stakeholders
• Timely reporting to Administration for work order progress status and close out recording
• Full Australian Drivers' licence.

Requirements:

• Energetic and confident Contract Manager with a proven track record in managing people.
• Ability to lead and develop a team, develop and enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
• Ideally, you are currently living in or around the Melbourne Metro area.
• Able to commence work in mid October 2025.

Skills/Experience Required:

• Previous experience in a service-based industry working with medium to large corporate clients across multi-site environments.
• Capacity to understand and relate to clients across a several sites within the educational sector.
• Develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen.
• Engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives.
• All applicants must be willing to undergo and successfully complete a Police Check and possess a Working With Children Check, or be willing to obtain one.

What we offer:

• Employment with an established national organisation
• Professional growth opportunities
• Industry related qualifications
• Offices close to the CBD
• Flexible working hours
• Fully maintained company vehicle
• Onsite parking

Our Vision:

Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia.

Our Values:

• Safety in everything we do
• Team collaboration and respect
• Environment & Sustainability
• Exceptional customer service
• People, Passion & Pride

We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ+ and those from culturally and linguistically diverse backgrounds. Aboriginal and/or Torres Strait Islanders are encouraged to apply.

We are an equal opportunity employer and welcome applications from all qualified candidates.