The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors.  The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery.  The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. 

ROTA: 

Tuesday - Friday 13:00 - 21:30

Saturday 8:00 - 16:30

ROLE and RESPONSIBILITIES:

• Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. 
• Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. 
• Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. 
• Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. 
• Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice.
• Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. 
• Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. 
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. 
• Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. 
• Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. 
• Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. 
• Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products.
• Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. 
• Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. 
• Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
• Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. 
• Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. 
• Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks).
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. 
• Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.
• Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times.  This includes demonstrating appropriate behaviour consistent with their role. 
• Accountable for campus cleanliness. 

ESSENTIAL SKILLS and EXPERIENCE:

• Proven supervisory experience in cleaning or facilities services within busy environments. 
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. 
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. 
• Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. 
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. 
• Proficiency with emails, MS Office, and basic IT systems. 
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, ‘can-do’ approach; able to work under own initiative while meeting service standards. 

DESIRABLE SKILLS and EXPERIENCE:

• BICSc (or equivalent) qualification/membership.
• IOSH Working/Managing Safely (or equivalent) and First Aid at Work.
• Experience in education, public-facing venues, or similar settings. 
• Experience supporting waste reduction and sustainability initiatives. 

KEY RESULT AREAS:

• Robust cleaning operations & quality assurance. 
• Excellent customer experience & stakeholder engagement. 
• Fully compliant with documentation and reporting. 
• High standards of health, safety and environmental management. 
• Accountability for stock, equipment and cost control.