About The RoleA new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.Location: Frankley,B32 4ARShifts: 35 hours a week, 5 days over 7 on rotaPayrate: £14.00 per hourPlease note you will need your own transport to get to site for some 6am startsThis will be a full-time role working 37 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.About YouKey Responsibilities:Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.Lead by example, coaching and supporting the team to meet their individual and collective goals.Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.Promote best practices across the team and share knowledge to support continuous improvement.About UsA little about us:A family-owned business, founded in 1962Employing over 4,000 colleaguesCurrently sit within the top 2% of all cleaning and security providersOur services include Cleaning, Security, Specialist, and FM servicesPassionate about delivering a personable and reliable serviceWe work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.Why should you apply?To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.To become a valuable leader our team, showcasing your knowledge and skill set you will contribute.To have an opportunity to be recognised and make a difference within a large FM company.Start Time & End TimeVarious shifts required to ensure site is covered - where appropriate 06:00 - 14:00, 14:00 - 22:00 or 10:00 - 06:00 #J-18808-Ljbffr