Cleaning Operations Supervisor - NewcastleNewcastle NSW, AustraliaPosted Thursday 26 June 2025 at 2:00 pm | Expires Sunday 27 July 2025 at 1:59 pmWHY CITY?City FM is a rapidly growing global leader in Facilities Management. In Australia, we are one of the largest privately owned companies in our field. Since 2009, we've been delivering top-notch facilities management, engineering, and cleaning solutions to some of the country's biggest retailers. Our commitment is to partner with businesses to ensure safe, successful, and sustainable outcomes, always delivered on time and within budget.THE OPPORTUNITYAs a dynamic and energetic self-starter, reporting to the City State Manager, you will effectively manage and lead a team to successfully deliver cleaning services and standards across multiple sites in your designated region.Your role will involve managing cleaning standards via audit results, achieving contractual service level KPIs, meeting budgets, and ensuring adherence to all OH&S compliance requirements.You will also manage the cleaning services team, including recruitment, payroll, exception & event management for your team members.Your key responsibilities will include:Multi-site management and leadership of a diverse and geographically spread service delivery team.Developing and managing work schedules, assigning and monitoring work, implementing productivity standards, resolving operational challenges, maintaining reference manuals, and implementing new procedures.Ensuring all services are delivered safely, efficiently, and to 100% of specifications and compliance.Liaising with the Head of Cleaning regarding any OHS&E opportunities during service delivery.Providing leadership by ensuring team members understand performance targets and goals, and are properly trained and inducted.Establishing an environment that encourages continuous improvement and quality outcomes.Frequent travel to remote/regional sites.To be considered for this role you will have / be:3-5+ years of supervision experience leading a dynamic team in the customer service industry.Certificate IV Asset Maintenance (Cleaning Operations Management) – beneficial but not essential.Proven high level of customer service and management skills across diverse teams and skill sets.Strong problem-solving, analytical, and project management skills.Excellent organizational skills and ability to manage multiple tasks and staff rosters.Excellent verbal and written communication skills.Full Driver's License.Working With Children Check.What’s in it for you?Security with a permanent full-time position.Tools of the trade provided – a company vehicle, fully maintained, mobile phone, and laptop.An inclusive, diverse, and supportive team environment.Tailored personal career development opportunities.A global company with boundless growth opportunities.The primary location for this role is Newcastle, NSW, requiring regular site visits.If you're excited to join a growing Australian Facilities Management business, we’d love to hear from you! Send your cover letter and resume to apply.City is an Equal Opportunity Employer supporting diverse individual needs.City does not accept unsolicited resumes from Recruitment Agencies. Please do not submit resumes or profiles to the City careers portal or team members. City will not pay placement fees for unsolicited resumes. #J-18808-Ljbffr