Cleaning Operations Manager

New Yesterday

Job Description

As the Cleaning Operations Manager, you will lead a dedicated team, promoting a culture of service excellence while upholding contractual and compliance standards.

You will be responsible for the planning, management, and development of cleaning services across healthcare environments, ensuring that productivity, profitability, and customer satisfaction targets are consistently met and exceeded.

Key Responsibilities

  • Plan, manage, and develop healthcare cleaning services to meet operational, financial, and performance targets.
  • Lead and motivate the cleaning service team, ensuring staff are well-supported, trained, and engaged.
  • Drive a culture of customer service excellence, ensuring expectations and contractual obligations are achieved or exceeded.
  • Establish and maintain strong working relationships with clients, stakeholders, and the wider Trust.
  • Manage resources effectively to balance service demand with financial targets.
  • Oversee recruitment, induction, and training of staff, ensuring compliance with company policies and safe working practices.
  • Compile budgets, forecasts, and business cases in line with company policy.
  • Monitor and report on service quality, activity levels, and performance metrics.
  • Ensure compliance with health and safety requirements, including the correct use of equipment and PPE.
  • Provide clear direction, guidance, and leadership to all team members.

    • Professional and Personal Competencies/Qualifications

  • Experience in Healthcare Cleaning Management.
  • Full driving licence held for at least 2 years.
  • Proven experience in leading teams and working independently on own initiative.
  • Strong client liaison and negotiation skills, preferably within the healthcare sector.
  • Basic understanding of the NHS and patient care requirements.
  • Excellent written and verbal communication skills, with the ability to influence at senior management level.
  • Strong organisational and project management skills, with the ability to meet deadlines.
  • Effective problem-solving abilities with a proactive approach.
  • Competence in report writing and financial planning.

    • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

    We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

    Apply
    Location:
    London
    Job Type:
    FullTime

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