Location: London (Goodenough College)
 Sector: ESS / Government Services
Full-time | Permanent

Are you an experienced cleaning operations professional with a passion for delivering high standards and leading successful teams? We're looking for a Cleaning Operations Manager to oversee and enhance the delivery of our cleaning services at the prestigious Goodenough College.

This is a fantastic opportunity to take a senior operational role within a unique and vibrant residential and hospitality environment, ensuring excellent service delivery across both the College and its hotel operations.

As Cleaning Operations Manager, you will:

• Lead and manage daily cleaning operations across accommodation, hotel rooms, and public areas.

• Maintain high service standards aligned with contract requirements and client expectations.

• Create and oversee cleaning schedules and staff rotas, adapting to occupancy and events.

• Conduct regular site audits and inspections to drive continuous improvement.

• Manage supplies, inventory, and cleaning equipment with a focus on cost efficiency.

• Act as a senior representative in client meetings and service reviews.

• Support the General Manager with planning, innovation, and service development.

• Coordinate with external contractors as required to maintain service continuity.

• Assist with recruitment, onboarding, and performance management of cleaning staff.

• Ensure compliance with training and development plans for the team.

• Promote staff engagement and communication through briefings and initiatives.

• Monitor labour turnover and support a positive working culture.

• Promote a strong health and safety culture, ensuring staff follow safe working practices.

• Ensure incidents are properly reported, investigated, and documented.

• Keep training records up to date and support regular safety briefings.

Essential:

• Proven experience managing or supervising cleaning or housekeeping teams.

• Confident working with clients and supporting senior management.

• Strong understanding of cleaning processes, audits, and operational standards.

• Excellent interpersonal and communication skills.

• Proficient in scheduling tools and performance reporting.

• Commercially aware with experience in budget and KPI monitoring.

• Health & Safety knowledge including COSHH and hygiene legislation.

• Flexible availability, including occasional evenings/weekends.

Desirable:

• Relevant qualifications in cleaning or facilities management (e.g., BICSc, NVQ, IWFM).

• Experience in residential or hotel environments.

• First Aid and Fire Safety trained.

• Familiarity with CAFM systems and quality assurance frameworks.

• Be part of a respected organisation within a unique and historic college setting.

• Help shape service excellence in a high-profile environment.

• Access training and development opportunities to grow your career.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2807/77173001/52752699/SU #Energy

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!