THE COMPANYOur client is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Their reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.PRIMARY PURPOSE OF THE POSITIONA challenging field-based operational management role for someone with patience, energy, and stamina. There is also an opportunity to grow within the business for ambitious candidates in search of career progression.MAIN DUTIES OF THE POSITION(Not necessarily in order of importance)RecruitmentFirst-day training and ongoing development of the teamProvide support to improve performanceCommunication with the team regularlySuccession planningTraining SessionsManaging poor performance effectively and within company policies/proceduresWork alongside HR where necessary to provide support with employee relations and HR disciplinary proceduresEncourage process improvementEnsure a full service is provided to the client and any shortfall is addressed immediatelyEnsure there is a visible presence on-site at all timesArrange one-off cleans with clients and check if they were satisfied afterwardRespond to all client concerns quickly and professionallyEstablish and maintain a good relationship with the clientAlways maintain confidentialityEnsure the performance of cleaning operatives meets company expectationsAudits/Payroll timesheetsHealth and Safety checks and trainingOrder consumables and materials for sites via the online systemEnsure monthly site budgets are metEnsure personal protective equipment is worn when requiredReport and respond to any issues immediately and in the correct mannerRequires flexibilityDESIRED SKILLS AND EXPERIENCE:A positive hands-on approach with the ability to multitask.Excellent communication and client-facing skills.Organised with a 'can do' attitude.Strong leadership.Confidence in managing staff and sites of all sizes and locations.Must have a driving license.KNOWLEDGEEducation: Sound educational standard English and Maths. Preferably holding qualifications in Business Studies / Facilities or other relevant trade qualifications.Experience: Extensive experience in managing middle management grade staff, client liaison, and multi-site engagement, as well as in a similar manpower-intensive service industry. Experience in growing accounts/business through organic growth and new business.Must have'sYou will be based in the Northwest area. The job involves traveling, so someone with a car who can travel is the perfect candidate.Superb Package£32-£35k + quarterly bonus (10%) + car allowance (£350 p/m) #J-18808-Ljbffr