Overview

Kingdom Cleaning have an excellent opportunity for a Cleaning Account Manager to join our established and successful team. The role covers a wide area and incorporates a portfolio of contracts essential to the ongoing development of Kingdom Cleaning.

The Account Manager is required to be strategic yet hands-on, high-energy, and revenue-driven, with a track record of revenue growth in a business of similar size. This is a pivotal role in shaping the future direction to drive immediate revenue impact.

Location: EC4A Area.
When: We’re looking to get the right person in to the team ASAP!
Where: Plum Tree Court - Goldman Sachs London with occasional travel to Croydon & East Grinstead
Hours: On average 40 hours per week, Monday to Friday 09:00–17:00 or to suit business needs.
Pay rate: £46,000.00 Per Annum

What’s in it for you?

• Competitive Market Salary.
• Access to Advanced / Early Pay Scheme.
• 22 Days Annual Leave + Official Bank Holidays.
• Access to Group Care scheme.
• Workplace Pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans (Kingdom Academy).
• Weekly Award and Recognition Scheme.

Job purpose

• Support the regional and account management teams with the cleaning operation within their area of responsibility.
• Responsible for motivating and training the cleaning operatives to meet the business objectives.
• Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
• Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.

Key responsibilities

• Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
• Attend monthly conduct and regular performance reviews against the Job Description with line management and provide constructive feedback for continuous improvement; share client feedback where needed.
• Promote, support, recognise and maintain the right balance between colleague happiness and drive.
• Support disciplinary and grievance and constructive management of conflicts.
• Succession planning for the contract with individuals and team members.
• Hold monthly review meetings internally with the Kingdom account team to discuss CBRE clients at Goldman Sachs and share feedback and news where appropriate.
• Keep files up to date with trackers and action plans to ensure live data is ready to share with clients or Kingdom teams as needed.
• Assist with budgeting and spend planning for the contract with regular reviews with line management and clients.

The Successful Applicant Will Match The Below Skill Set

• Senior operation leadership experience – minimum 2 years or equivalent in the cleaning sector.
• Knowledge expert/professional in the service field(s).
• Client account management at a senior level, ideally with multi-location responsibilities.
• Experience in the education sector is desirable.
• Good communication skills.
• Deliver best-in-class service through a controlled operational structure and a well-maintained HOW-written process manual.
• Oversee contract development plans and actions for any RED scoring contract (poor service / retender).
• Build strong internal relationships with key Kingdom stakeholders to support service delivery.
• Implement and oversee appropriate MI to monitor service delivery.
• Build strategic and operational-level relationships with local and main clients for CBRE Goldman Sachs clients.

Professional Qualifications & Licenses

• A full clean UK driving licence.
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, and right of work compliance.
• Other appropriate professional qualifications.

Application

If this sounds like you and you’d like to begin your journey with Kingdom Cleaning, please apply now!