SALARY: £42,054.59 per annum 

HOURS: 40 per week, 5 out of 7 days

LOCATION: Sandy Park, Bristol

Service Manager

Purpose of the role:

To provide strong leadership, operational oversight, and client relationship management across assigned sites. The ideal candidate will be responsible for driving service excellence, supporting growth initiatives, and leading a team of site-based Team Leaders and Cleaning Operatives. This role ensures the consistent delivery of high-quality services and maintains high levels of customer satisfaction through proactive management and continuous improvement. 

 Key Responsibilities:

Operational Leadership

• Oversee daily cleaning operations across multiple commercial sites, ensuring contractual and service level agreements are met.
• Line-manage and support a team of Team Leaders, providing clear direction, performance management, and development and training support.
• Conduct regular site visits, audits, and performance reviews to monitor service delivery and quality standards.

Client & Stakeholder Management

• Build and maintain strong client relationships, serving as a senior point of contact for escalations, service reviews, and strategic planning.
• Lead client meetings, site inspections, and ensure proactive communication on service performance and improvements.
• Manage contract performance in line with Service Level Agreements and key performance indications

Business Development

• Identify and pursue opportunities for account growth, service expansion, and new business within the region. 
• Collaborate with the Commercial Sales and bid teams to support tender submissions, pricing proposals, and site transitions.

Quality Assurance & Compliance

• Ensure compliance with health and safety regulations, company policies, and industry best practices.
• Implement and monitor KPIs, prepare quality and performance reports, and drive continuous improvement initiatives.

Resource & Financial Management

• Manage staffing plans, recruitment, and resource allocation across sites.

This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve this outcome.

Essential Requirements for the Role:

• Proven experience in an operational or regional management role within the commercial cleaning, facilities management, retail or hospitality sector
• Strong track record managing multiple sites and leading teams across dispersed locations.
• Excellent interpersonal, negotiation, and leadership skill Solid understanding of cleaning standards, equipment, health & safety compliance, and quality reporting.
• Must be able to demonstrate effective verbal and written communication at all levels
• Experience in defining and delivery to annual budgets
• Full driving Licence valid for the UK

Full Job Description can be provided upon request.

Our Benefits:

• Depending on your role we provide an employer contribution of up to 5% into the company pension scheme.
• Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
• Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
• Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
• Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.
• All colleagues receive free access to our Reward Gateway discount scheme, helping you make your money go further with savings at over 900 retailers. It’s one of the ways we support smart spending and everyday wellbeing.

N.B:

• Due to a high number of applications, we’re unable to get back to everyone who may have applied but unfortunately didn’t get shortlisted. If you haven’t heard from us within 3 weeks of applying, please assume you have been unsuccessful, but we thank you very much for your interest in working for BWC and advise to check our website for new vacancies arising. 
• We reserve the right to close this role early should we receive sufficient applications.

To discuss this role, your application, or any reasonable adjustments please feel free to contact our People Services team on recruitment@bristolwastecompany.co.uk or by phone on 0117 440 6676.

We are on equal opportunity employer and welcome applications from a diverse range of candidates.