Our Support Centre is in Hemel Hempstead, Herts. We operate a hybrid working model and have 700 team members across our support centre.

Job Details

Regional Experience and Cleaning Manager, South
Field-Based (regular travel to parks and head office)
Annual salary + car allowance, bonus, and benefits

Are you passionate about the little details that make a big difference? As Regional Experience and Cleaning Manager, you’ll see through the eyes of our guests—making sure taps shine, surfaces sparkle, and every space feels welcoming.

Working with Heads of Department on park, you’ll tackle guest feedback directly, finding solutions to reduce complaints and compensation claims. You’ll coach and inspire park teams, raising standards and enhancing guest and owner experiences.

Your impact? Happier guests, higher satisfaction scores, and cleaner, brighter spaces for everyone to enjoy.

What you’ll be doing:

1. Leading & Delivering Strategy – Driving the national cleaning strategy, ensuring park teams understand and implement key priorities, standards, and non-negotiables.
2. Inspiring & Coaching Teams – Providing hands-on support and leadership to Cleaning Services Managers, developing talent, fostering accountability, and recognising high performers.
3. Enhancing Guest Experience – Identifying trends in guest feedback, tackling root causes of complaints, and implementing improvements to raise satisfaction and reduce claims.
4. Driving Operational Excellence – Analysing data to optimise performance, support commercial opportunities, and ensure cost-effective, high-quality cleaning services.
5. Collaborating & Influencing – Working with park leadership, central teams, and key stakeholders to align priorities, deliver change, and maintain compliance with policies and safety standards.

The experience you bring:

1. Guest & Operational Expertise – Strong knowledge of hospitality operations, cleaning standards, and what creates an exceptional guest experience.
2. Proven Leadership – Experience in regional or multi-site management, with a track record of developing teams, driving performance, and delivering operational improvements.
3. Data-Driven & Solutions-Focused – Ability to analyse insights, identify trends, and implement strategic, results-oriented solutions.
4. Influential & Collaborative – Exceptional interpersonal skills to inspire, coach, and influence teams while working cross-functionally to drive success.
5. Resilient & Adaptable – A proactive, hands-on leader who thrives in a fast-paced environment, embraces change, and consistently delivers high standards.

What’s In It For You?

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holidays for you, family, and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family-friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations, with our HQ based in Hemel Hempstead.

What’s it like to work with us?

Our people and the teams they form are the backbone of our professional experience. At Haven, we value and support every team member. We prioritize openness and transparency, allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on park or at external events.

What can you expect during the recruitment process?

The interview process may include up to 3 stages and could involve a presentation or skills test, depending on the role. Please contact us if you need additional support or specific arrangements to perform at your best.

Diversity, equity, and inclusion

We are committed to these values and encourage applications from all backgrounds. We are happy to discuss any reasonable adjustments or flexible working arrangements, including part-time or job-share options. If you need assistance or adjustments during the application process, contact us at resourcingteam@bourne-leisure.co.uk.