Kingdom Cleaning have an excellent opportunity for a Contract Manager to join our established and successful team.

The role covers a wide and area and incorporates a portfolio of contracts which is essential to the ongoing development of Kingdom Cleaning.

The Contract Manager is required to have strong customer relationship skills, excellent organisational skills and a willingness to provide a professional and consistent service at all times. Whilst working as part of a team.

The ability to prioritise your workload, meet deadlines and be proactive in you daily approach is essential, as well as flexibility and a strong sense of professionalism.

You must be able to deal with all matter and queries in an appropriate manner with tact and diplomacy.

This is a hands-on position as well as one of a supervisory and managerial nature.

Location: London & Southeast area's.

When: We’re looking to get the right person in to the team ASAP!

Where: Working at various sites in our South Region covering the London & Southwest areas.

Hours: On average 40 hours per week, Monday to Friday 08:00am - 16:00pm or to suit the business needs.

Pay rate: £15.67 per hour, including Laptop, Phone & Car Allowance.

What's in it for you?

• Competitive Market Salary.
• Access to Advanced / Early Pay Scheme.
• 22 Days Annual Leave + Official Bank Holidays.
• Access to Group Care scheme.
• Workplace Pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans (Kingdom Academy).
• Weekly Award and Recognition Scheme.

Job Purpose:

• Support the regional and account management teams with the cleaning operation within their area of responsibility.
• Responsible for motivating and training the cleaning operatives to meet the business objectives.
• Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved.
• Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.

Key Responsibilities:

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:

• Install appropriate team headcount and structure against a methodology.
• Control of team structure salaries and terms and conditions to recruit and retain the best talent possible to form effective teams.
• Install written process, ownership, accountability, teamwork, and capability building.
• Foster a collaborative and high-performance team culture.
• Recognisie and reward and maintain the right balance between colleague happiness and drive.
• Supporting disciplinary and grievance & constructive management of conflicts.
• Succession planning.
• Build and maintain strong relationships with clients.
• Ensure compliance with contract terms and conditions.
• Install and embed best-in-class written process.
Support relevant statutory compliance and other regulations.
• Support Group ESG targets and ambitions.
• Sustainably grow the business through ambitious but achievable targets and a best-in-class and upselling existing business.

The successful applicant will match the below skill set:

• Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
• Knowledge expert / professional in the service field/s
• Client account management at senior level ideally with multi locations responsibilities
• Good communication skills

Professional Qualifications & Licenses (holding or working towards a distinct advantage)

• A full clean UK driving licence holder
• A full five-year checkable employment history including a minimum of 2 work references, a personal credit check, right of work compliance
• Other appropriate professional qualifications