Contract Manager – Contract Cleaning The Opportunity An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees. The Package * £32,000 basic * Uncapped commission * Car Allowance * 35 days holiday per year (including bank holidays) * Home based and Flexible hours The Territory Edinburgh and surrounding areas Main Responsibilities of a Contracts Manager * Contract/Site Management with 40-45 cleaning staff * The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to. * Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure. * To ensure all client queries and complaints are dealt with in a timely and effective manner. * To ensure that the financial performance of each contract is being controlled to the budgeted requirements. * Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales. * To assist the sales team as and when required. * To ensure adequate supplies are onsite. * To recruit, induct and train new staff. * To resolve any disciplinary/ grievance matters in line with company policy and procedure. * To provide guidance, coaching and training to managers and supervisors. The Person * Experience in managing multiple commercial cleaning accounts * Strong management style with experience in recruitment, on-boarding, training and development * Passionate about people * Health and Safety qualification or experience in this area * Client liaison and presentation experience * Full clean driving licence Why Work for Us * Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources. * Equal Opportunities Employer who promotes diversity. * Innovative Approach to the Employee Journey * A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business